Shipping policy

Shipping Policy – So Threads & Co.

At So Threads & Co., every piece is thoughtfully created and carefully prepared with our clients in mind. Because many of our items are custom or made-to-order, we take pride in ensuring each order meets our quality standards before it ships.

Processing Time

All orders are processed within 3–10 business days unless otherwise stated. Custom and personalized items may require additional time depending on the design and production process.

Once your order is completed, you will receive a confirmation email with tracking information.

Shipping Methods & Delivery Time

We offer standard shipping through trusted carriers. Estimated delivery times are:

• Standard Shipping: 3–7 business days

• Local Pickup (if available): You will be notified when your order is ready

Please note that shipping times are estimates and may vary due to carrier delays, holidays, or weather conditions.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping promotions from time to time—be sure to follow us for updates!

Order Tracking

Once your order ships, you will receive a tracking number via email so you can follow your package every step of the way.

Lost or Delayed Packages

So Threads & Co. is not responsible for delays once the package has been handed over to the shipping carrier. If your package is lost or significantly delayed, please contact the carrier directly using your tracking number.

Of course, if you need assistance, we’re always happy to help guide you through the process.

Incorrect Shipping Information

Please double-check your shipping details at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Questions

If you have any questions about your order, feel free to reach out to us at sales@sothreadsandco.com—we’re always here to help!